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How igame Protects Your Personal Information

We handle your account data, payment details and session activity with clear rules you can actually read. This policy covers what we collect when you deposit through bKash, Nagad or Rocket, how long we keep it, and what control you have over your own…

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DATA HANDLING PRACTICES

How We Keep Your Information Safe

We apply layered protections across storage, transmission and access so your account details stay where they belong — with you. From encryption at rest to strict internal access rules, every layer exists because we process real payment data through bKash, Nagad and Rocket daily. Here is how each practice works in plain terms so you know exactly what sits between your data and anyone who should not see it.

Encrypted Storage

Your personal details and payment references are encrypted at rest using industry-standard protocols. Even our internal systems access only the minimum fields needed to process a specific transaction or resolve a support query tied to your account.

Secure Transmission

Every data exchange between your device and our servers travels over SSL-protected connections. Whether you are depositing via bKash on mobile data or checking your balance over Wi-Fi, the channel stays encrypted end to end.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. No cookie stores your wallet PIN or payment credentials. You can clear cookies from your browser settings at any time without losing account data.

Account Access Control

Each login generates a session token tied to your device. If we detect a login attempt from an unfamiliar device or location, we trigger an OTP verification step to your registered mobile number before granting access to your account wallet.

Data Retention Rules

Active account data stays on file while you use our platform. After account closure, we retain records only for the period required by applicable law or to resolve any pending disputes. Once that window passes, personal identifiers are permanently removed.

Requesting Changes or Deletion

You can ask us to correct inaccurate data, restrict processing or delete your records entirely. Submit a request through live chat or email, reference your registered number, and our team will confirm what action was taken within a reasonable timeframe.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about how we store your information, want to correct something on file, or need to request data deletion, our support team handles privacy queries directly. You do not need to fill out a separate form — just reach out through any of the channels below and mention it concerns your personal data. We respond to privacy-related requests as a priority so your concerns are addressed without unnecessary delay.

Team online

Live Chat

Open live chat from your account dashboard or the lobby footer. Mention your query relates to personal data and you will be routed to a team member who handles privacy matters specifically. Available around the clock for account holders.

Email Support

Send your data request to our support email. Include your registered mobile number and a brief description of what you need — whether that is a data copy, correction or deletion request. We acknowledge receipt and follow up promptly.

Account Settings

Some privacy preferences can be managed directly inside your account. You can update contact details, change your notification preferences and review which devices have active sessions — all from your profile section without waiting for a support reply.

Common Questions About Your Data

Below are the privacy-related questions our support team receives most often. If your question is not listed here, reach out through live chat or email and reference your account — we will get back to you directly with an answer specific to your situation.

We collect your full name, mobile number, email address and the wallet details you provide for bKash, Nagad or Rocket. We also record your device type and IP address at registration to help secure your account from the start.

No. Your wallet PIN is never transmitted to or stored on our servers. Transactions are confirmed on the bKash or Nagad side, and we only receive a reference number and amount confirmation once the transfer completes from your end.

Only authorised team members with a specific operational need can view your data — for example, a support agent resolving your withdrawal query or a fraud-review analyst checking a flagged transaction. Access is logged and audited internally.

We do not sell or rent your information to external marketers. Data is shared only with payment processors who complete your transfers, fraud-prevention partners, and legal authorities where required under applicable law in your jurisdiction.

After closure, we retain records for the minimum period required by applicable law or to handle any outstanding disputes. Once that obligation ends, personal identifiers are permanently deleted from our active systems and backups.

Yes. Contact our support team via live chat or email, quote your registered mobile number, and request a data export. We will compile the information tied to your account and deliver it in a readable format within a reasonable timeframe.

Open your account settings to update details like email or phone number directly. For fields you cannot edit yourself — such as your registered name — contact support with a correction request and they will verify your identity before making changes.

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. No cookie stores sensitive payment data. You can clear or block cookies in your browser settings — this may require you to log in again.

If we detect unauthorised access to stored personal data, we notify affected account holders through their registered email and mobile number. We also outline what steps we are taking to contain the incident and what you should do on your side.

This policy applies to all users who access igame regardless of location. However, certain rights and obligations may vary depending on your local law and eligible regions. We recommend reviewing the legal framework applicable where you reside.

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