Reference

What You Agree to When You Use igame

Your access to igame and every action on your account — from a bKash deposit to a withdrawal request — is governed by these legal terms.

Account eligibility by local lawbKash, Nagad, Rocket transaction rulesData handling and retention policyJurisdiction-dependent accessAccount security obligations
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igame What You Agree to When You Use igame
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Questions

If you have a question about how these terms apply to your specific account situation — a disputed bKash transaction, a data access request, or a query about eligibility in your region — our support team is the right starting point. Reaching us through live chat connects you with an agent who can pull your account record directly and escalate to the compliance team where needed. For formal written requests, use the email channel so there is a documented trail. Response times for standard queries and formal requests differ; read the channel details below before choosing.

Team online

Live Chat

Connect through the chat icon inside your account dashboard. Agents can access your transaction history — including bKash, Nagad and Rocket records — and escalate policy questions to the compliance team during the same session.

Email Support

Send formal legal requests — data access, account closure confirmation, dispute documentation — to our support email. Written requests receive a written response, giving you a record of the exchange for your own files.

Account Help Centre

The Help Centre inside your account settings holds our current policy documents, FAQs on wallet rules and copies of any terms updates sent to your registered contact. Check here first before raising a formal request.

ACCOUNT INTEGRITY

How igame Handles Data, Security and Policy Compliance

Behind every account on igame, several layers of policy and technical practice keep your personal and financial data protected. These six points cover the areas we get asked about most — from how long we keep your records to what happens when you ask us to delete your account.

Data You Share at Registration

Name, contact details and wallet identifiers you provide when opening your account are stored only for as long as your account is active plus the period required by applicable record-keeping obligations. We do not sell this data to third parties for marketing purposes.

Cookie and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time; blocking functional cookies may affect account navigation.

Wallet Verification and Ownership

When you add a bKash, Nagad or Rocket wallet to your account, we verify that the registered mobile number matches your account identity. Withdrawals only clear to a wallet that has passed this check — this protects both your funds and the integrity of your account.

Account Security Practices

Login is protected by a one-time password sent to your registered number each session. We strongly recommend you do not share your OTP or account credentials with anyone. If you suspect unauthorised access, contact live chat immediately so the account can be temporarily locked.

Data Retention and Deletion Requests

Transaction records, including bKash and Nagad payment logs, are held for the period specified in our retention schedule. If you close your account and want to request deletion of data beyond the mandatory retention window, submit a written request through the email support channel.

Policy Updates and Your Consent

When we revise these legal terms in a material way, we send a notice to your registered contact before the change takes effect. If you do not agree to the revised terms, you may close your account without penalty before the effective date. Continuing to use the account means you accept the update.

Common Questions About Our Legal Terms and Account Rules

These are the questions we receive most often about how our legal terms apply to accounts in Bangladesh. If your question is not here, the live chat channel inside your account dashboard can connect you with the compliance team directly.

Access to igame and the applicability of these terms depends on the laws of your local jurisdiction and whether your region is within our eligible coverage. We do not confirm legal status on behalf of individual users — you are responsible for checking whether using the platform is permitted where you are located.

Your wallet's registered mobile number is verified against your account identity at the time you add it. The number is stored securely and used only for transaction processing and identity verification. It is not shared with advertising third parties. Wallet records are retained for the period our data schedule requires.

Yes. Submit a written data access request through the email support channel. Include your registered account contact detail so we can verify your identity before releasing any records. We will respond within the timeframe required by the applicable data policy and confirm exactly what records we hold.

Close your account first through the account settings page, then send a deletion request by email. Data within the mandatory retention window — such as transaction logs tied to bKash or Nagad payments — cannot be erased early, but anything beyond that window will be removed once we confirm your identity.

Open a dispute through live chat with your bKash, Nagad or Rocket transaction reference number ready. The agent will pull the matching record from your account history. If the matter needs escalation beyond the support team, you will receive a reference number and a written follow-up through your registered contact.

We update these terms when required. Material changes are communicated to your registered contact before the effective date, giving you the opportunity to review and decide whether to continue. The version live on this page at the time of your session always reflects the current applicable terms.

Account holders must meet the minimum age required by their local jurisdiction. During registration we collect identity details and may request supporting documents to confirm eligibility. If age verification cannot be completed, the account will be restricted until documentation is provided and reviewed.

Session cookies keep your account active as you move between pages. Analytics cookies help us understand which parts of the lobby are used most. You can adjust cookie permissions through your browser at any time. Turning off functional cookies may affect how your account dashboard loads and navigates.

You are. These terms make clear that eligibility to access igame depends on your local law and the region you connect from. We do not take legal responsibility for access made in jurisdictions where online casino activity is not permitted. Check your local laws before opening or continuing to use your account.

Account closure is handled through the settings page inside your dashboard. Any pending bKash, Nagad or Rocket withdrawals must clear before closure can be finalised. Once closed, your data moves to retention-only status and any outstanding formal requests — such as data deletion — should be submitted within thirty days of closure.

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